Sukwadi, Ronald, Angela Susanto, and Yun-Chia Liang. “Airline Service Quality Evaluation for Indonesian Low-Cost Carriers Based on Extenics Innovation Theory”. Archives of Transport 58, no. 2 (June 30, 2021): 7–20. Accessed November 23, 2024. https://archivesoftransport.com/index.php/aot/article/view/236.